Q:
What if a problem occurs overseas? How is after‑sales support provided?
A:
We provide two tailored support models based on product type: 1. Smart products (AGVs, autonomous forklifts, mobile robots) Standard remote diagnostic module with 24/7 online engineer support On‑site deployment and repair available Support for remote OTA updates for continuous improvement 2. Conventional logistics products (hand trucks, roll containers, racks, pallets, crates) Lifetime supply of wear parts (casters, leg protectors, pins, handles, etc.) Full set of installation and maintenance drawings + video guides delivered to you and your team Repair what breaks by replacing low‑cost parts — no need to discard the entire equipment
Q:
What is the warranty period? How is shipping damage handled?
A:
Product Type Warranty Period Metal structural parts (frames, racks, wire mesh containers) 2 years Casters 1 year AGV electronic components 1 year Shipping damage process: Please take photos and contact our customer service within 48 hours of signing for the goods → We will assist you in filing a claim with the insurance company → Or quickly send replacement parts / units.